Why Great Customer Service sets Sheffield Mutual Apart from Other Savings Providers
Tired of feeling like just another number when it comes to your savings?
Whether you’re saving £5 a month or looking to grow a larger investment, Sheffield Mutual offers a personalised approach to saving – with real people ready to help every step of the way.
As a member-owned mutual society, all of the profits go back to our customers, or members as we call them – not shareholders. From ethical, with-profits investments to children’s savings plans, we are here to help you build a better financial future – jargon-free, pressure-free, and fully transparent.
Chief Executive Officer Jamie Bellamy explains more about the Society, its ethos and why now is a great time to put your money with a mutual.
Customer Service
‘Our vision is to be the standard bearer for service levels,’ says Jamie. ‘We take a personal approach to dealing with our members. Members can pick up the phone and speak to one of the team.
‘Of course, if you prefer to do things digitally there is an online portal so that you can check and manage your investments and communications at the click of a button, via email or online chat.
'The team here get to know our members, with no time limits on calls, you’ll speak to a real person in our UK-based office, who will be able to help.’
You are the shareholder
Mutuals are member-focused and member-owned. It means profits made by investing your money don’t go into a shareholder’s pocket, they come back through to members as bonuses, lowering costs, minimising risk and improving services.
Rewarding loyalty
Mutual societies were built on the principles of mutuality, cooperation, and community benefit.
Long-standing
Mutual societies have been around for hundreds of years, and Sheffield Mutual was founded in 1892. Our members usually stick with us for the long term. With minimum investments of three years (with the Three Year Fixed Bond), and other savings plans for 10, 20 and 25 years – this makes them great for future planning, investing for children or grandchildren and building up savings for retirement.
Lower risk
When you invest with Sheffield Mutual, we pool your money together with other members in the *with-profits fund. This is then invested in assets like commercial property, shares, cash, bonds and government gilts. The with-profits fund is managed to provide a low to medium risk investment, appealing to individuals with a more cautious approach to investing.
With-profits aims to offer a better return than a typical bank or building society account but is not as risky as investing all your money directly in the stock market.
Smoothing the bumps
The with-profits fund mitigates market ups and downs by ‘smoothing’ the bumps – that means keeping some profit back in the good times to give back to members in bonuses when investment markets are less positive.
Sustainable investing
Sustainable investing focuses on achieving positive outcomes on Environmental, Social and Governance (ESG) initiatives whilst aiming to generate long-term financial returns. Sheffield Mutual has a unit-linked, medium to high-risk Sustainable ISA/JISA and you can read more about sustainable investment on our website.
Giving back
The Society has a community pot to support local projects, and each year the team choose a charity to support.
Building for your future
Whether you want to save regularly – from just £5 or £10 a month or you have a lump sum to set aside and make money on for the future, start children’s savings or life insurance, Sheffield Mutual can talk you through their options and explain the benefits and any risks you need to be aware of.
Straight talking
Sheffield Mutual is not a financial advice service, but, because we are member focused, we will spend time getting to know you and your circumstances. We can explain, in plain language about our products and help you understand the features and support you in achieving your financial objectives.
Compliance and regulation
The Society is dual regulated by the PRA and the FCA.
Find out more and get in touch – the team would love to hear from you.
- 01226 741000
- enquiries@sheffieldmutual.com
- sheffieldmutual.com
The value of investments may go up or down and you could get back less than you invested. Please be aware Sheffield Mutual will always attempt to pay bonuses, but these are dependent on investment performance and cannot be guaranteed.
*While most of our products sit within the with-profits fund, our Sustainable ISA, Sustainable Junior ISA and Three Year Fixed Bond are held in different funds.
